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I haven’t received my order yet and I can’t also track where it is now? |
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Please see below.<br/>
1) If the package doesn’t arrive,<br/>
- Products shipped directly from Korea are usually delivered in 4~14 days by EMS service.<br/>
- If you don’t receive your package in 5 days except holidays, please contact us through e-mail or My Q&A anytime.<br/><br/>
2) If you can’t track your package,<br/>
- We use only EMS service which have tracking numbers. So, you can track your EMS box at the official postal website of the country.<br/>
- Your payment status will be available 24 hours after you have made a payment. So, please check your status after at least one day.<br/>
- On holidays, you cannot check your payment status, so try it next business day<br/><br/>
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