FAQ | Inquiry to Customer Service | Make question | Korean Cosmetics Online Shopping Koreadepart

Currently, we provide support in English, Japanese, Russian, Chinese and Korean. Please use a supported language when contacting us.

You can contact us 24 hours at MY Q&A after login. Please join us first.

How can we help you?

Koreadepart will provide a valuable feedback to our customers on any issue.

Try to use FAQ: You can find answers on the most Frequently Asked Questions.

Contact us through My Q&A GO ▶: If you have any questions please contact us directly via Q&A page

Links to Post Office Pages ▶ ▶

FAQ

Before Order

Find products

Add to cart or Wishlist

How to order

What is POINT and how do I get it?

How to write reviews

About Coupon

Gift event

Brand day event

Safety measures

How to enable SSL

How can I contact you for help?

Manufactured date / Expiration date

Shipping

Can I use another shipping method instead of EMS and registered airmail?

How much is the shipping cost?

Shipping Method

After shipping

Customs regulations and invoice value

What would I do for exchange or return?

How long does it take to receive the goods directly from Korea?

I haven’t received my order yet and I can’t also track where it is now?

Tell me about a receipt or purchase specifications.

Order / Payment

How to cancel orders

What is the status of my payment?

I couldn’t make a payment by the due date. What’ll happen to my order?

How do I have to pay?

How does a non-member confirm order?

Tell me about payment by Credit Card.

Buying - How to order

How to use Paypal transfer

What's Paypal and how to create a Paypal account?

How to Coupon Code (Online Gift Card)

If there items that are out-of-stock in your order

Registration and Personal information

I lost my USER ID or PASSWORD. How do I get it

About VIP and Wholesale policy

I can’t read the e-mail you sent us. What do I do?

How does a non-member confirm order?

Hot Deal [B2B] Order

How to make Hot Deal [B2B] Order?

How to place Hot Deal [B2B] Order?

How to pay for Hot Deal [B2B] Order

Hot Deal [B2B] shipping cost

Hot Deal [B2B] Order packaging and shipping time

We are always doing our best to protect our users' secure transaction.

Why buy from us?

Buyer browses products

Buyer puts them into the shopping cart and places an order.

makes a payment through Paypal or Credit card.

Supplier ships order.

Buyer receives the products safely and quickly.

Get Started Now ▶▶▶

You can contact us 24 hours at My Q&A after login. Please join us first.

Click here for wholesale

Declaration on the Regulations of Sales and Shipments

1. Determination by the term "Order, Sales and Shipment" allows retailing of Korean cosmetics, fashion, Korean food, records and other items, as well as determines the ownership of information on listed products, basing on the legislation of the Republic of Korea.
2. " E-commerce Consumer protection" - Article 2, Section 2, "The rules of consumer protection within the framework of E-commerce" - Article 2 - Regulations of Shipping, Facility Management, IT advertising, advertising using flyers, newspapers, television and radio media, and magazines.
3. All the prices presented by Koreadepart/AllKorea are final.
4. AllKorea (corporation) is an official member of the KOTRA (Korea Trade Investment Promotion Agency), Korea Small and Medium Businesses Administration, and Beauty Industry Association of Korea.
5. AllKorea follows all the standards of the Internet commerce regulation.
6. AllKorea corporation strictly follows the "Rules of conducting e-commerce"
- According to the Article 13 (Privacy Policy, terms of possession of personal information.)
- Based on Below,
1. (1) Provisions and rights on termination of agreement and withdrawal all personal information.
2. (2) The return policy includes the refund, exchange, Product Warranty provisions.
3. (3) Includes Provisions of disputing between the organization and a customer, ways of the dispute resolution.
4. AllKorea follows provisions of the Legislations declared by Korea Fair Trading Committee (https://www.ftc.go.kr/) with the condition of the provision of information on the
  retailing products as E-commerce organization.>

About us Why Buy from Us Our Philosophy Copyright Info Our Guarantee
Terms of Use Privacy Policy Return & Exchange Accessibility Transaction Mark
For Beginners Shopping Guide Shipping Cost Point and Coupon FAQ Site map Mobile version
Notice Event Review Free Talk Brand Feedback
Head office : (Return Address) 72, Hakgam-daero 123beon-gil, Sasang-gu, Busan, Republic of Korea (Zip code : 47049) TEL : +82-70-8885-1490 | FAX : +82-303-0442-1491 | E-Mail: (Nonmembers only)
Company name: ALLKOREA Inc. | Buness Licence: 602-81-50872 | CEO: Kim TaeWon