1) If you’ve changed your mind after receiving our products
(1) Return
- Please contact us through our Q&A page or e-mail with a “Request for Return Form” before returning anything so we can inform you where to send and how to arrange the refund. Please pack the contents carefully to avoid damage.
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「Request for Return」 Form
* Order number (reported in the order confirmation e-mail) :
* Name or ID
* Reasons for return :
* Paypal account you will get a refund :
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- Products must be returned within 7 days of the Process Date on the order packing slip to receive a refund to the payment method used on en.koreadepart.com.
- Regrettably, return shipping and handling charges are not refundable.
- Any FREE product or FREE gift must accompany the return to receive a refund
- Your return will be processed promptly upon arrival. We are unable to process your refund until we receive the product back.
- Items must be returned in the original condition in which they were received. If not, we reserve the right to refuse a refund on the item.
- All returns should be mailed to:
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Koreadepart
Attention : Online Returns
KT Bldg. 1F Koreadepart, 281-9, Hakjang-dong
Sasang-gu, Busan,
Korea, Republic of (Zip code 617-844)
Phone : +82-70-8885-1490
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(2) Exchange : NO EXCHANGE, ONLY REFUND.
- If you want to exchange an item you ordered online, please constact us first and place a new order.
- Exchange is unavailable due to the distance and features of each country.
- Return and Refund are only accepted regarding our policy.
- Please follow the return process stated above
2) If your product is faulty, damaged, misdelivered or missing -> Full refund!
è Please kindly refer to “Return and Exchange policy” for more details.
3) “Waiting for new supply” or “Out of stock” -> Refund
è Please kindly refer to “Return and Exchange policy” for more details.