I haven’t received my order yet and I can’t also track where it is now?
Please see below.
1) If the package doesn’t arrive,
- Products shipped directly from Korea are usually delivered in 4~14 days by EMS service.
- If you don’t receive your package in 5 days except holidays, please contact us through e-mail or My Q&A anytime.
2) If you can’t track your package,
- We use only EMS service which have tracking numbers. So, you can track your EMS box at the official postal website of the country.
- Your payment status will be available 24 hours after you have made a payment. So, please check your status after at least one day.
- On holidays, you cannot check your payment status, so try it next business day
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