FAQ – Customer Service – Koreadepart

Payment Ship Out Directly from Korea

FAQ

I haven’t received my order yet and I can’t also track where it is now?

Please see below.

1) If the package doesn’t arrive,

- Products shipped directly from Korea are usually delivered in 4~14 days by EMS service.

- If you don’t receive your package in 5 days except holidays, please contact us through e-mail or My Q&A anytime.



2) If you can’t track your package,

- We use only EMS service which have tracking numbers. So, you can track your EMS box at the official postal website of the country.

- Your payment status will be available 24 hours after you have made a payment. So, please check your status after at least one day.

- On holidays, you cannot check your payment status, so try it next business day

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