FAQ – Customer Service – Koreadepart

Payment Ship Out Directly from Korea

FAQ

Tell me about payment by Credit Card.

Tell me about payment by Credit Card.


* NO PayPal account needed

1. How to pay


: After you added a desired product to “Shipping cart”, chose a “Shipping method”, and entered address in “Destination information” you will proceed to [Step 4 Confirm order: Choose payment method] page, where you need to select a payment method for your order.



1) [Direct credit card] – payment method.



2) Apply a Coupon or pay by Points – option.



3) Click "Payment' button after you check the total payment amount – You will be automatically redirected to PayPal official website to proceed the payment.

4) There will be offered two options to you as shown on the Picture below: 1st option is to log in and provide payment under your PayPal account;


2nd option is for those customers who do not have a PayPal account; please click [Don’t have a PayPal account?] button.


(1) For Customers who have a PayPal account:


- Log in under your PayPal account entering required ID information
-If entered ID information is correct, please click [Review and continue] button


- After you review all information, please click [Pay now] button.



- Click [Return to Koreadepart] button after you finish a transfer procedure.



- After you get redirected back to Koreadepart you will see your completed order sheet.



(2) For Customers who do NOT have a PayPal account


- Selecting your Country you change the language of the interface.


* Internet Explorer and Safari browsers support language option
* FireFox and Chrome browsers do not support language option
* Cards that support overseas payments acceptable only.
* CVV2 Code is written on the back of a credit card as 3-digit number.


- Please enter all required information in each field and click [Continue] button to proceed to the payment



- If entered information is correct, please click [Review and continue] button



- After you review all information, please click [Pay now] button. Now the order is completed.



- Click [Return to Koreadepart] button after you finish a transfer procedure.



- After you get redirected back to Koreadepart you will see your completed order sheet.



2.Payment confirmation


- You can check the status of your order at Order confirmation page on your account. If your payment went through the status will be [Payment confirmed].




4. Card payment failure


1)In case if wrong credit card information was entered or a system error occurred a Error massage will appear.

Click [OK] button of the error massage and enter your credit card information again. Please provide accurate credit card information.


2)Possible issues causing Credit card payment failure:


(1)Wrong Credit card number was entered


(2)Credit card does not support overseas payment transactions


(3)Your bank has extra security measures for online credit card usage.


PayPal system has advanced security to prevent e-commerce frauds;
Please contact your Bank that registered your credit card and get information on security regulation for internet purchases, if the bank has extra security measures for online credit card usage. If you bank does please follow the instructions you were given by your bank.

(4)No sufficient amount on your balance or over your monthly limit.


Another issue why your direct credit card payment did go through is that there is no sufficient amount on your credit card balance or you over your monthly limit. So please check your credit card balance.


(5)If browser widow was closed before result page opened.


In general cases a credit card is invalid due to expired date or wrong credit card number, so please double check that information.




5. Payment confirmation e-mail


: After order completion you will receive confirmation e-mail containing payment information


6. Single payment


: Credit card payments provided in full amounts at once only. Partial payments are impossible.
Please note this in advance.

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