HOW TO EDIT AND CANCEL ORDER INFORMATION
You can contact us through e-mail or MY Q&A.
payment method (Before shipping)
- • Please contact us through e-mail or MY Q&A to cancel an order. If you already paid, you can be refunded immediately.
- ※ Ordered but not paid order sheets are automatically discarded after 3 weeks, so you don’t need to contact us to cancel it separately.
For Credit card payment method(Before shipping)
- • Please let us know that you want to cancel the order and get refunded through MY Q&A.
- • If you paid via credit card, the transaction can be cancelled immediately. However, period for refund may differ depending on the credit card company.
- • Many credit card companies have their terms that they have the right to take few weeks to credit your account with the refunded amount.
- • Even if your credit card company already charged to you, you don't have to worry about the refund. Your credit card company deducts it from next card billing amount. (Or if you have an online account for that credit card, you might see the refunded amount already but it may be still being processed.)
We consider any changes of your order after shipping as exchange and return requests.
Shipping cost for return can be added, so please note this in advance.